At Acacia Decor, we understand that embarking on a home decor or remodeling project can be daunting. To help ease your concerns, we’ve compiled answers to some of the most frequently asked questions.

1. What is the process for ordering custom furniture or decor items?
   Answer - Once you reach out to us via Instagram, email, or phone, we begin by understanding your key objectives. We then work closely with you to determine how our services or custom decor pieces can best meet your needs with precision and care. Our goal is to ensure your vision is fully realized.
2. Can I see samples of materials and finishes before making a decision?
   Answer - Absolutely. In addition to providing images of our past projects, we can showcase physical samples upon request. This ensures you’re fully satisfied with the materials and finishes before we proceed.
3. What are your pricing options and how do they vary for custom versus standard pieces?
   Answer - Pricing varies based on the final scope of work, as each piece we create is uniquely tailored to the individual client. During our design process, we guide you towards the best solutions that align with your budget and needs. Conversations about pricing are transparent, ensuring practical solutions are considered.
4. How long can a Acacia Decor project take?
   Answer - Project timelines vary depending on the scope and the number of deliverables. For full remodels, we prioritize thorough design processes, providing you with daily updates to help you make informed decisions about elements like flooring, cabinets, tiles, countertops, light fixtures, and paint colors. Our primary goal is to achieve your desired outcomes with the utmost precision.
5. When is payment expected, and how is it structured?
   Answer - Once the project scope and desired outcomes are agreed upon, the total project cost (including labor) is divided into three equal payments.

   • Initial Payment [Deposit]: One-third of the total amount is due to initiate the project.
   • Mid-Project Payment:** Another third is due once both parties agree that 50% of the work is complete.
   • Final Payment:** The remaining balance is due upon project completion after a final walkthrough.

   Invoices are issued at each stage to ensure clarity and mutual agreement on project goals. We operate on a fixed-price basis, meaning the total cost remains unchanged unless there are change orders or unforeseen damages (e.g., rot) that require attention. We do not break down costs into smaller components or use a cost-plus pricing method; instead, we provide a lump sum so you know exactly what you’ll spend.
6. Can I make changes to the design once the project has started?
   Answer - Yes, changes can be made during the project, but they may affect the overall timeline and cost. Any change requests should be communicated as soon as possible so we can adjust the project scope and provide an updated estimate if necessary.
7. What if unforeseen issues arise during the project?
   Answer - We understand that unforeseen issues, such as structural damage, can arise during renovations. If such issues are discovered, we will discuss the necessary steps with you, including any additional costs or time required, before proceeding.
8. How do you ensure the quality of your work?
   Answer - Quality is our top priority. We use only the finest materials and collaborate with skilled craftsmen to ensure each piece meets our high standards. Additionally, we conduct thorough quality checks at every stage of the project and keep you informed throughout the process.
9. What happens if I'm not satisfied with the final product?
   Answer - Our goal is complete client satisfaction. We offer a final walkthrough where you can review the work and provide feedback. If any issues arise, we’ll work with you to address them promptly.
10. 10. Do you offer any warranties or guarantees?
    Answer - Yes, we stand behind the quality of our work. We offer a warranty on our custom decor and remodeling services, covering craftsmanship and materials. Specific terms will be discussed with you before the project begins.